Support // Policies
The following policy governs the shipping of merchandise by Asama Enterprises Corporation Limited.
In this policy, “we”, “us”, and “our” refers to Asama Enterprises Corporation Limited, “site” refers to Coast Parts and Accessories excluding any linked sites, “you”, “your” and “user” refers to everyone who accesses this site, and “merchandise” and “product” are used interchangeably to refer to any merchandise that you have ordered.
All orders shipped C.O.D. and P.D.C. are subject to a service fee in accordance with the courier rates. A 2% discount applies to C.O.D. orders only.
Freight will be billed in full on your invoice, on orders that do not qualify for the Freight Program listed in the table below. Parts and accessories orders that qualify for the Freight Program will be prepaid in full by us and will not be billed on your invoice. The remaining freight balance will be billed on your invoice. In order for you to take advantage of this order, payment must be received within the account terms as specified in Terms of Sale.
The Freight Program applies only to in-season pricing on parts, accessories. It does not apply to blowouts, promotions and specials. Parts and accessories do NOT include frames and unicycles.
The Freight Program applies to ground shipments only. Shipments specified AIR will be charged per cubic foot in accordance with the courier rates. For AIR shipments, freight is billed in full on your invoice. Please call our office for quotes on AIR shipments.
All orders will ship in accordance to courier pickup schedules. We reserve the right to choose the courier unless specified at the time of the order.
Order and Shipping ErrorsPrior to contacting us, please finish checking the entire order and ensure that all boxes have been received as the courier may not have dropped off the entire shipment stated on the waybill.
If an order or shipping error has occurred, notify us of within 5 working days of receiving it. Notifying us within this time frame will allow us and/or the courier to serve you better by tracing the recent error and providing the solution in the quickest and easiest way possible. Any claims made after this time frame will not be honored.
If 1) a product was not received, 2) the incorrect product was received, 3) the wrong part number was given at the time of order or 4) your customer had changed their mind, please contact us with our part number, quantity and invoice number to begin the process towards providing the solution. If the product must be returned, a RMA (return materials authorization) must be issued by us prior to receiving it, otherwise we will not accept the shipment. If we do not know what it is, we will not accept it. Please see Terms of Returns and Terms of Warranties for more details.
Refused OrdersAll refused orders are subject to a 15% restocking fee and all applicable shipping costs.
Damage or Loss of Product
We will NOT grant credit or discounts for products damaged or lost in shipping. Once the courier has picked up and is in receipt of the goods, responsibility is transferred to the courier for safe and timely transport. All claims for the damage or loss of product must be made by you directly against the courier.
This freight policy is in effect in all major city centers only, if you are not in a major city center, we will bill you for 50% of the freight.
Changes to This Shipping PolicyWe reserve the right to modify this Shipping Policy as necessary. Please visit this page periodically to review any changes.
How To Contact UsShould you have questions or concerns about this Shipping Policy, mail to:[email protected] or give us a call at 1.800.663.0692.
This Shipping Policy was last updated on February 22, 2018