Sales and Return
Support // Policies
The following policy governs the sale of merchandise by Asama Enterprises Corporation Limited and the return of merchandise to Asama Enterprises Corporation Limited.
In this policy, “we”, “us”, and “our” refers to Asama Enterprises Corporation Limited, “site” refers to Asama Bicycles and Coast Parts and Accessories excluding any linked sites, “you”, “your” and “user” refers to everyone who accesses this site, and “merchandise” and “product” are used interchangeably to refer to any merchandise that you have ordered.
Terms of Sale
OrderingOrders may require 1-2 business days of processing time prior to shipping, however, orders received prior to 4 PM Pacific Standard Time are typically processed and shipped the same day. No orders will be processed on weekends or holidays. Minimum orders must have a subtotal $50.00 - any orders that do not meet this minimum will incur a $15.00 processing fee without notice.
Back OrdersItems not in stock will be placed on backorder without notice. You can check on your back orders here. All back orders will be active for a period of 30 days from the date of the original order, after which time they will be cancelled without notice.
Changing OrdersYou may request a change to your order provided that the order has not already been charged to your account. Please call us at 1.800.663.0692 during our hours of operations and have your Order Number ready for better assistance. You may also mail to:[email protected], however, this is not recommended due to the number of e-mails we receive per day and because it may be unlikely that we will receive the e-mail in time to change your order.
Cancelling OrdersYou may request cancellation of an order provided that the order has not already been shipped. Please call us at 1.800.663.0692 during our hours of operations and have your Order Number ready for better assistance. You may also mail to:[email protected], however, this is not recommended due to the number of e-mails we receive per day and because it may be unlikely that we will receive the e-mail in time to cancel your order.
Pricing and Product ListingsThe best effort is made for accuracy in the pricing, availability, photographs, descriptions, and technical information of all products within our site, however, we cannot guarantee and cannot be held responsible for typographical errors due to human error and other factors. In event of such error, we reserve the right to refuse and/or cancel any order at our discretion and we will immediately amend or remove the inaccurate information.
The best effort is also made to reflect any changes or variations in product specifications and revisions including but not limited to changes in material and/or physical appearance. In becoming aware of these changes or variations we will immediately amend or update the product information.
To assist you in this matter, current pricing, availability, and product information can be provided by contacting us through mail to:[email protected] or calling us at 1.800.663.0692.
TaxesAll sales are subject to G.S.T. or H.S.T. as required by law.
PaymentsAll orders will be shipped C.O.D., MasterCard or Visa until credit has been established and terms have been extended. A 2% discount will be applied to C.O.D. orders only.
NET 30 ACCOUNTS: With established credit, terms can be extended to Net 30. Payment will be due in full, 30 days from the date of invoice.
PAST DUE ACCOUNTS: Late payments are subject to a 1.5% finance charge per month on the balance owing. Net 30 accounts that are past due will be changed to C.O.D. status and C.O.D. accounts will be changed to cash or certified cheque until payment is made in full.
Cash, certified cheques, MasterCard, and Visa are accepted. All pricing reflect a 2.5% to 3.5% discount and will be maintained when payment is made with cash or certified cheque.
Cheques returned for any reason will be charged a $20.00 service fee. For N.S.F. and stop payment cheques, Net 30 accounts will be changed to C.O.D. status and C.O.D. accounts will be changed to cash or certified cheque until payment is made in full.
Conditions of SaleWe reserve the right of property on all products shipped and invoiced to you until the time payment has been made in full - including but not limited to all interest and service charges. You warrant to return and relinquish possession of the shipped and invoiced products upon written demand made by us. You agree to these terms by placing an order with, and/or by accepting delivery of the product from us even in the absence of your signature.
Terms of Returns
Return Merchandise AuthorizationNo merchandise will be accepted for warranty or return consideration without previous authorization by us. mail to:[email protected] or call us at 1.800.663.0692 for a return merchandise authorization (RMA) number before shipping merchandise to us for warranty or return.
Prior to calling us for a RMA number, please have ready our part number, reason for return and invoice number.
When returning merchandise for warranty or return consideration, the RMA number must be clearly marked on the shipping carton and a packing list must be included with the RMA number, our part number, concise description detailing the reason for return, and the invoice number. A bill of sale is required with merchandise for warranty consideration.
If the warranty or return merchandise does not have a RMA number on the outside of the shipping carton, it will not be accepted. All merchandise without a RMA number will not be credited or replaced.
Return MerchandiseFor merchandise that requires return consideration, you will be responsible for ensuring that the product is in its original packaging and in original condition when we receive it - do not use the display packaging as shipping cartons as it will render the product unfit for resale. Ensure that bicycles returned are done so in a proper shipping carton and is properly packaged within the shipping carton to protect and prevent any damage. If the bicycle is damaged during shipping from improper packaging, you will be responsible and billed accordingly.
All return merchandise is to be sent prepaid via Priority Post ground - a traceable and cost effective courier.
If the return merchandise is shipped to us due to a shipping error by us, a credit for the freight charged by Priority Post will be given to your account. If you choose to send the return via a different courier and the return merchandise is deemed our error, we will credit the freight based on the rates of the most economical method of shipping.
All other reasons for return merchandise will be subject to a 15% restocking fee.
Changes to This Terms of Sales and ReturnsWe reserve the right to modify this Terms of Sales and Returns as necessary. Please visit this page periodically to review any changes.
How To Contact UsShould you have questions or concerns about this Terms of Sales and Returns, mail to:[email protected] or give us a call at 1.800.663.0692.
This Terms of Sales and Returns was last updated on July 1, 2010.